IU’s Company Apologizes For Current Merch Points And Publicizes Authorized Motion Towards Malicious Posts

IU’s company EDAM Leisure has apologized for points with the artist’s merchandise and introduced their plans to take authorized motion in opposition to malicious posts.

On January 12, EDAM Leisure uploaded an official assertion onto their social media accounts to handle points with IU’s 2022 Season’s Greetings and different current merchandise. Learn the total assertion beneath:

Howdy. That is EDAM Leisure.

First off, we apologize for giving followers trigger for concern because of the quite a few points which have just lately arisen.

With the error in “2022 IU Season’s Greetings,” we’ve got prompted followers discomfort and a problem. We really feel answerable for disappointing followers who’ve been earnestly ready for the Season’s Greetings for a very long time. We all know that feeling higher than anybody, so we’re taking follow-up motion as a way to ship the Season’s Greetings with the errors corrected to followers as quickly as potential. With a purpose to ensure one thing like this doesn’t occur once more, we will do our greatest to completely examine and hold a watch out throughout preparations to make sure that there aren’t any uncared for elements.

Moreover, we’ve got opened our artist’s official on-line MD [merchandise] retailer. Nevertheless, because of many points relating to merchandise and transport, we’ve got prompted discomfort for many individuals. Relating to this, we’re planning to implement a greater system.

We apologize for the inconvenience brought on by a few of the ‘Strawberry Moon Necklaces,’ wherein some defective objects had a part of the engraving erased within the manufacturing course of. We’ll take care of this so {that a} fast trade could be organized. Moreover, to repay followers’ help, we plan to do pre-orders for music containers. We’ll share extra info about this at a later date. To those that have already ordered their music containers, we’ll guarantee protected supply.

Together with this, because of the extended strike of courier firms, there may be at present a delay in supply. We’re doing our greatest to examine in some ways and ship utilizing totally different courier firms that may guarantee fast supply. We’re taking good care of this to make sure that deliveries are made to followers as quickly as potential, so we ask to your understanding. Sooner or later, we’ll do our greatest to not solely present info prematurely relating to our official MD merchandise but in addition to make sure that there aren’t any points with pre-orders, transport, and CS.

Moreover, we’ll as soon as once more monitor to see if there are any errors in our official MD merchandise, whether or not there may be discomfort with regard to this, and whether or not the specified product is in inventory, and we’ll actively enhance by listening to followers’ numerous opinions.

Moreover, we take sturdy authorized motion frequently in opposition to malicious posts relating to our company’s artist. On high of our personal monitoring inside our company, we’re reviewing every piece of proof reported to us by followers. Based mostly on this, we are gathering proof and submitting authorized complaints via a regulation agency. At present, a whole lot of circumstances are being handled via the authorized course of, so it’s taking a while. We plan to supply followers with a extra detailed assertion with regard to this quickly. With a purpose to be certain that our artist and followers not get damage, we won’t sit again and we’ll proceed our efforts to eradicate malicious feedback.

By way of this chance, we’ll use this harsh criticism as a stepping stone and watch out to ensure one thing like this by no means occurs once more. Lastly, we, EDAM Leisure, will hear carefully to the followers’ treasured hearts and do our greatest to make sure that 2022 is crammed with happiness for our company’s artists and their followers. Thanks.


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